Support

Need help? We're quick to answer.

The fastest way to reach the TikCut team is Discord, where other creators and Tikky hang out too. Email works for anything private.

Join the Discord

Ask anything, pick up tips from other creators, share feedback and see what is coming next. The team is in there every day.

discord.gg/XDWbfcnrPf · free for every TikCut member

For billing, your account, or anything you would rather not post in public. A real person on the team reads every message.

Privacy requests go to privacy@tikcut.app.

Faster fixes

Your phone and app version
iPhone or Android, and which version of the app you are on.
What you tapped
The screen you were on, and what happened instead of what you expected.
A screen recording
Thirty seconds of the problem beats a paragraph about it.

Common questions

How do I cancel or change my plan?: Your subscription is billed by Apple or Google, so it lives in their settings. On iPhone: Settings, then your name, then Subscriptions. On Android: Play Store, then Payments and subscriptions. Cancelling keeps everything until the end of the period you paid for.
Can I get a refund?: Apple and Google handle refunds for purchases made through them, at reportaproblem.apple.com or in your Play order history. If you get stuck, email support@tikcut.app and we will help you through it.
Where do I enter a promo or referral code?: Open Plans in the app and tap the code link under the plans. Promo codes and referral codes go in the same box.
The app says I am out of Tikky videos: Every plan includes a Tikky allowance: 7 videos a week on Weekly, 50 a month on Viral, unlimited on GMV Maxxer. Account shows what is left and the day it refills.
Is TikCut on Android?: Yes, the same app on the same version. Get it on Google Play or the App Store.
How do I delete my account?: Use the delete account page, or email support and we will do it for you.